There are no refunds on orders that have been processed and shipped. You may only receive Kayy Bella credit that may be used towards any other products of your choice. If the virgin hair is being exchanged, it must be in its original condition, meaning the exact condition in which you received it. The hair will not be exchanged if it has been unraveled, combed through excessively, washed, conditioned, dyed, and/or if products has been placed in the hair.
There are absolutely no refunds or exchanges on Kayy Bella Mink Lashes! Please note mink lashes are final sale for the safety of the consumers.